Return & Exchange Policy

At Daastan, your satisfaction is our priority. If you are not completely happy with your purchase, we offer a 7-day return and exchange policy from the date you receive your order.

✅ Eligibility for Return or Exchange

To qualify, please ensure:

  • The item is returned within 7 days of delivery.
  • The product is unused, unworn, and in its original condition with tags/packaging intact.
  • A valid proof of purchase (order confirmation or receipt) is provided.

🚫 Non-Returnable Items

Certain items cannot be returned or exchanged, including:

  • Discounted or sale items.
  • Gift cards and digital products.
  • Personalized or custom-made products.
  • Items showing signs of use, damage, or without original packaging.

🔄 Exchange Policy

  • Exchanges are subject to product availability.
  • If the requested item is unavailable, you may choose a refund or store credit.

💰 Refunds

  • Once your return is received and inspected, we will notify you via email.
  • Approved refunds will be issued to your original payment method within 7–10 business days (processing times may vary by bank or payment provider).
  • Shipping fees (if any) are non-refundable.

🚚 Return Shipping

  • Customers are responsible for return shipping costs unless the product is defective or incorrect.
  • In case of defective or wrong items, Daastan will cover the shipping charges.

📩 How to Request a Return or Exchange

To initiate a return or exchange, please contact us within 7 days of receiving your order: